FAQ's

GENERAL INFORMATION

Where is the conference venue?
ACCESS 2017 will be held at Brisbane Convention & Exhibition Centre (BCEC).

Will there be parking available at the venue?
Parking is available to delegates at BCEC. Parking is not included in your conference registration.

Click here for more information on parking and fee's.

Where can I find accessibility information about the conference venue?
Click here for more information.

I have a special dietary requirement, how is this managed at the conference? 
When you complete the registration form, indicate your special dietary requirements when prompted. The Conference Organisers will pass this onto the venue to ensure a meal will be prepared for you at each conference catering break and social functions (if you are in attendance). Please introduce yourself to the venue staff onsite. 

Will there be free WiFi?
Free WiFi will be available for delegates on the conference floor. The WiFi access code will be supplied to you onsite at the event.

PROGRAM

Where can I find the program?
Click here to view the online current version of the program which is updated when changes are made. The program will be made available to delegates via a conference app. Delegates will be provided with app download instructions approximately 1 week prior to the conference.  

Will there be a printed program?
Yes, the conference program will be printed within the Conference Program Book and distrbuted to delegates at the registration desk at the conference venue. 

CONFERENCE APP

Is there a conference app?
There is a conference app, that will be available for Android and Apple devices (this includes both smartphones and tablets). It is currently being developed, and we will notify all delegates when it is available for download. 

Does it cost money to download?
No, it is free to download but requires data to run. WiFi will be available at the conference for delegates to use.  

REGISTRATION

How do I register?
Click here to complete your online registration. We recommend using either Chrome or Firefox browser to complete this.

What currency will my registration fees be charged in? 
Registration fees for the conference are in Australian Dollars and include 10% Goods and Services TAX (GST). 

When will I receive my confirmation letter and tax invoice?
Standard processing time is 24 - 48 hours. If you register on a weekend, you will be emailed the next business day. Your confirmation email will include;

  • Confirmation letter listing your registration selection, optional extras and accommodation details (if selected)
  • Tax Invoice 
  • Important links to the conference website

What do I need to bring with me to the registration desk onsite?
We recommend bringing your confirmation letter with you as this outlines all of your registration details and outlines if you have booked additional tickets to the social functions. If you are a replacing a colleague's registration, you will be required to present identification at the registration desk. 

Is there a discounted registration fee?
Discounted registration fees are offered to ACAA members, earlybird registration and students/pensioners (concession). More details can be found by clicking here. 

Can I obtain CPD points from this conference?
This conference will be registered for CPD points. CPD points can also be earned from attending the Trade Show Launch. ACAA will distribute certificates of attendance to their members electronically after the conference.

ACCOMMODATION

Who do I contact to make an accommodation booking?
If you have already registered for ACCESS 2017 please click here to view the accommodation rates. If you have already registered for the conference and would like to add accommodation, please contact us. 

If you have not yet registered for the conference, click here to complete the online registration form. You can select accommodation via this form. 

Click here to view accommodation terms and conditions.

I need to make a change to my accommodation booking, who do I call?
Please contact Iceberg Events if you have any enquiries or changes to your accommodation booking. We are managing the group booking with Rydges South Bank, Mantra South Bank and NEXT Hotel and they will instruct you to contact Iceberg Events directly. 

Is breakfast included in my accommodation booking?
Breakfast is not included in the delegate rates we have made available. All hotel properties have breakfast available in-house, with pricing available by clicking here. 

What do I need on arrival to the hotel?
If you have booked accommodation via Iceberg Events and the online registration form, you will only need to provide your name to hotel reception. Click here for check-in and check-out times. 

SOCIAL FUNCTIONS

Where can I find out information on the social functions?
Click here to view information on the social functions. We also send out information via e-newsletters, click here to view sent e-newsletters.

I can't remember if I purchased tickets to the Trade Show Launch and/or Conference Dinner?
If you have registered as a full conference registration, you will have a ticket to both functions automatically included (entitlements for concession registration differs to this; click on the links above). You can also purchase additional tickets to these social functions if required. 

How do members of the public register to only attend the Trade Show Launch?
If you are only attending the Trade Show Launch, click here to complete your registration form. If you are attending conference sessions in addition to the Trade Show Launch and/or Conference Dinner, you must register via the delegate or day registration forms. 

Please contact us check which social function tickets you have within your registration.  

FIELD TRIPS

Where can I find out information on the field trips?
Field trips will be held on Wednesday 18 October 2017 and are in addition to conference registration fees. Click here to view further details.

VISITING BRISBANE

Click here to view information such as travel options, pre- and post-conference touring and weather predictions. 

CONTACT US

For any enquiries not listed above, please contact:

Brodi-Rose Newsome
Event Assistant
Iceberg Events
07 3876 4988
brodi@icebergevents.com.au