Frequently Asked Questions

Click on the below questions to locate your answer.

If your question is not listed below, click here to submit an enquiry.
 

Where is the Conference?
Do I need a visa to visit Australia?
I have a special dietary requirement, how is this managed at the conference?
Will there be free WiFi?
Where can I find the program?

Will there be a printed program?
How do I register?
When will I receive my confirmation letter and tax invoice?
What do I need to bring with me to the registration desk onsite?
Can I register for the student rate if I’m only a part-time student?
Is there a discount for not-for-profits?
How do I cancel my registration?
I would like to book accommodation, how can I do this?

I need to make a change to my accommodation booking, who do I call?
Is breakfast included?
Where can I find out information on the Social Functions?

Will there be a Conference Dinner?
I can't remember if I purchased tickets to the Welcome Reception/Conference Dinner?
Will there be parking available?
Will there be a satchel?
Is there a conference proceedings book?

 

GENERAL INFORMATION

Where is the Conference?

The OandMs IHEA Healthcare Facilities Management Conference will be held from 19 - 21 October 2016 at the Adelaide Oval, Adelaide, South Australia. 

Do I need a visa to visit Australia?

If you are an international delegate, you may be required to apply for a visa. For more information, click here to view the Australian Government information on visiting Australia. 

I have a special dietary requirement, how is this managed at the conference?

When you complete the registration form, please indicate your special dietary requirements when prompted. We pass this onto the venue to ensure a meal will be prepared for you in each break. During each catering break at the conference, please indicate to the banquet staff that you are ready for your meal. They will either get this from the kitchen for you, or show you where the options are located (depending on your requirement). 

If you did not include your dietary requirements at the time on registration please contact Krysty Monks of Iceberg Events on 07 3876 4988 or email krysty@icebergevents.com.au to add this to your registration. 

Will there be free WiFi?

Free WiFi will be available for delegates at Adelaide Oval during sessions.

PROGRAM

Where can I find the program?

Click here to view the online program which is updated when program changes are made. 

Will there be a printed program?

Yes, the conference program will be printed within the Conference Handbook which will be included in your delegate satchel upon collection from the registration desk when you arrive onsite. 

REGISTRATION

How do I register?

Click here to complete your online registration. We recommend using either Chrome or Firefox browser to complete this.

When will I receive my confirmation letter and tax invoice?

Standard processing time is 24 - 48 business hours. If you register on a weekend, you will be emailed the next business day.

If payment has been made at the time of registration you will receive:

  • Confirmation letter listing you registration selection, optional extras and accommodation details (if selected)
  • Tax Invoice Receipt

If payment has not been made at the time of regsitration you will receive:

  • Tax Invoice with payment details and terms
  • You will receive your confirmation letter upon receipt of payment

What do I need to bring with me to the registration desk onsite?

We recommend bringing your confirmation letter with you as this outlines all of your registration details and outines if you have booked additional tickets to the social functions. If you are a replacing a colleague's registration, you will be required to present identification at the registration desk.

Can I register for the student rate if I’m only a part-time student?

There is no student rate available for the OandMs IHEA HFMC 2016. 

Is there a discount for not-for-profits?

The only discounts available are the earlybird registration and Retired IHEA member registration, which can be found by clicking on the Cost & Registration page of this conference website. IHEA finanacial members all receive a reduced registration rate. 

How do I cancel my registration?

**Non-payment does not constitute cancellation**

All cancellations must be made in writing to Iceberg Events. A refund of conference registration fees and social functions will be made on all cancellations received before 15 September 2016 less $55 administration fee. There will be no refunds after 15 September 2016 although substitute delegates are welcome.

Accommodation cancellations are not available within 30 days of your check-in, however substitutes are welcome. Please contact Iceberg Events on the below details to enquire or advise of a cancellation or substitute for your accommodation booking.

ACCOMMODATION

I would like to book accommodation, how can I do this?

Special accommodation rates are being offered at the conference. Click here to view the information. 

If you have already registered, and would like to add accommodation into your registration please contact Krysty Monks on 07 3876 4988 or email krysty@icebergevents.com.au

I need to make a change to my accommodation booking, who do I call?

Please contact Iceberg Events if you have any enquiries or changes to your accommodation booking. We are managing the group booking with the associated conference hotels and they will instruct you to contact Iceberg Events directly.

Is breakfast included?

Breakfast for one person is included in the rate at Stamford Plaza Adelaide only.
Breakfast can be added for an additional $35 per person at the Intercontinetal Adelaide. 

SOCIAL FUNCTIONS

Where can I find out information on the Social Functions?

Click here to view information on the Social Functions. 

Will there be a Conference Dinner?

The Conference Dinner will be held on Friday 21 October at the conference venue for delegates to network and relax after a full day of sessions. Click here for more information. 

I can't remember if I purchased tickets to the Welcome Reception/Conference Dinner?

If you have registered as a full conference registration, you will have a ticket to both functions automatically included. You can also purhcase additional tickets to these social functions if required. Please contact Krysty Monks on 07 3876 4988 to check what social function tickets you have within your registration. 

AT THE CONFERENCE

Will there be parking available?

Information on parking is listed within the Getting to the Venue webpage - click here to view. 

Will there be a satchel?

A conference satchel will be given to all registered delegates upon arrival onsite from the registration desk. It will contain various conference materials.

THE PROCEEDINGS BOOK

Is there a conference proceedings book?

A Conference Handbook is included in your registration fee and will include the presentation abstracts. Full Papers from the Conference will be abailable in the IHEA Journal ‘The Australian Hospital Engineer’ in the months following the Conference.

CONTACT

For any enquiries not listed above, please contact:

Krysty Monks
Event Coordinator
Iceberg Events

07 3876 4988
krysty@icebergevents.com.au