FAQs

GENERAL INFORMATION | REGISTRATION | ACCOMMODATION | FLIGHTS |
SOCIAL EVENTS AND ADDITIONAL ACTIVITIES | PROGRAM | ABOUT GOLD COAST | EXHIBITION

GENERAL INFORMATION 

1. Where will the Cornetts Store Managers Conference 2021 be held?
The 2021 Cornetts Store Managers Conference will be held at the Sea World Resort Conference Centre for store managers, (click here for more information) and virtually for suppliers. 

2. I have a special dietary requirement, how is this managed at the Conference?
When you complete the registration form, indicate your special dietary requirements when prompted. This information will be provided to the venue to ensure a meal will be prepared for you at each conference catering break and social function. Please introduce yourself to the venue staff onsite to locate your individual meal. Please note that sometimes your dietary requirement may already be covered under the main meal, in which case no separate meal will be provided. 

3. Will there be free WIFI?
Yes, complimentary wifi will be available to delegates.

4. What is the Conference dress code?
The dress code for conference sessions is smart casual. 

REGISTRATION

1. How do I register?
Click here and complete the appropriate online registration form. 

2. Do I need to register?
Yes, each conference attendee must be registered by completing the appropriate online registration form. Note: one form must be completed per person.   

3. Can registrations be shared? 
No, due to the scale of the event and due to COVID-19 restrictions each registration is limited to one delegate. 

4. Can I transfer my registration?
Registration is transferable in the event of a cancellation and with the approval of Cornetts Head Office. All transfer of registration requests must be made in writing to Iceberg Events via email. 

5. Can I bring guests to social functions?
No, additional social function tickets are not available to purchase. 

6. When will I receive my confirmation letter?
All registered conference attendees will receive their confirmation letters approximately one month prior to the conference. Contact Iceberg Events via email if you have not received your confirmation letter. 

ACCOMMODATION

1. Can I extend my booking? 
Yes, please note that you will be responsible for any additional charges including accommodation, transfers and flights. If you are a Store Manager this change must be approved by Cornetts Head Office. To request a change to your accommodation please contact Iceberg Events. 

2. I need to make a change to my booking, who do I contact? 
To request a change to your accommodation please contact Iceberg Events. Please note that you will be responsible for any additional charges including accommodation and flights. If you are a Store Manager this change must be approved by Cornetts Head Office. 

3. Is breakfast included in my accommodation booking? 
A full buffet breakfast is included in your accommodation. This will be served at the Shoreline Restaurant daily from 6.30am.

4. What do I need to do upon arrival at the hotel? 
Store Managers: drop off your bags at concierge and make your way to sessions in the Ocean Room. If you have provided a credit card authorisation form prior to arrival you will be able to collect your key at the conclusion of sessions. If you have not provided a credit card authorisation form prior to arrival you will need to go back to reception at the conclusion of sessions to check-in. 
Suppliers: make your way to reception, advise your name and that you are with the Cornetts Conference & proceed to check-in normally. Check-in is open from 3pm. 

FLIGHTS

*Please note that flights and transfers are not included for suppliers (sponsors) and will need to be arranged at the supplier's own expense. 

1. When will I receive my flight tickets?
Store Managers and Head Office staff will receive their confirmation letters including flight details approximately one month prior to the conference. Contact Iceberg Events via email if you have not received your flight tickets. 

2. There is an error on my flight ticket who do I contact? 
If you identify an error on your flight tickets eg: incorrect spelling of name, please contact Iceberg Events immediately.

3. I want to change my flights who do I contact?
To request a change to your flights please contact Iceberg Events. Please note that you may be responsible for any additional charges including accommodation and flights. This change must be approved by Cornetts Head Office. 

4. What do I do if my flight is delayed or cancelled?
In the event of a flight delay, schedule change or cancellation, delegates should contact Alice Sonter of Iceberg Events on +61 7 3876 4988 or 0455 296 140 immediately. Please note that the transfer company will be monitoring flight arrivals and will be aware of any scheduled delays and adjust their pick-up times accordingly. 

5. How much baggage can I travel with?
Carry-on Baggage: Qantas, Virgin, Regional Express and Jetstar will allow one small item and one main item of carry-on baggage. The small item must be able to fit under the seat and the main item must not exceed a maximum of 7kgs or be larger than 56cm (h) x 36cm (w) x 23cm (d). 
Checked Baggage: all Qantas and Virgin flights include a 23kg weight limit for checked baggage. If you are travelling on a Jetstar flight 20kgs of checked baggage has been pre-purchased for your trip. You may visit the Qantas, Virgin or Jetstar website for more detailed information on their baggage restrictions. Regional Express flights allow a 15kg checked baggage limit. You may visit the Regional Express website for further information on baggage restrictions. Please note that any baggage exceeding your included limit will be at your own expense.

6. When should I check-in for my flight to Brisbane?
The majority of airlines request that you arrive 1-2 hours prior to your flight for check-in. Generally, check-in closes 30mins prior to departure (earlier if you are checking-in luggage). We recommend that you refer to your respective airlines website for more information on their check-in requirements.  

7. Do I need photo ID to check-in for my flight? 
Yes, upon check-in you may be asked to show your photo ID (eg: drivers license or similar) to confirm your identity, please ensure you have this ready upon check-in at the airport. 

8. Can I check-in for my flight online?
Yes, please check your flight ticket for your airlines processes around online check-in. 

SOCIAL EVENTS AND ADDITIONAL ACTIVITIES

1. Are social functions included in my registration?
Yes, each registered store manager is entitled to attend each of the social events and the group activity. Local suppliers are invited to attend the Gala Dinner only this year. 

PROGRAM

1. Where can I find the program?
Click here to view and download the conference program, note that the program is current at the time of publishing and is subject to change without notice. 

2. What is my schedule?
Store Managers: your schedule will be provided to you upon collection of your name badge. 
Suppliers: your presentation schedule will be provided to you with your confirmation email approximately one month prior to the conference. 

ABOUT THE GOLD COAST

View more information about the Gold Coast, suggested restaurants and activities here. 

EXHIBITION INFORMATION: SUPPLIERS

Please see the Exhibition Information page for more information regarding deliveries and presentations.