25 May 12pm – 1.15pm
Welcome to Country
Although we are broadcasting from Jagera and Turrbal country, we recognise and pay respect to all Aboriginal and Torres Strait Islander people around Queensland. We recognise and honour traditional owners’ ongoing connection to land, water and culture. We are delighted to be welcomed to country by Shannon Ruska.
Consumer Partnerships Going Digital: Bridge or barrier?
Beyond social media, health organisations rarely used digital means of engagement with consumers prior to 2020. When COVID forced us into isolation, digital methods such as video meetings came into their own. For many consumers, this made engagement activities more accessible than ever before. How did some organisations make the change so successfully? We talk to consumers and staff involved in partnership projects that made the leap to digital to see what worked, what didn't and where to from here.
27 May 12pm – 1pm
Sharing Power: showcasing successful consumer-led co-design
We deep dive into what “co-design” is, what it isn't and what difference genuine co-design makes to the success of a project. With two Queensland co-design projects as examples, we speak with staff and consumers about their experiences of co-design.
1 June 12pm – 1pm
Why do you think I am hard to reach?
In 2020 Health Consumers Queensland delivered training to hundreds of Queensland Health staff. The most common question we heard was “How do I engage with hard-to-reach consumers?”. In this session we hear consumers’ responses to this question, hear their thoughts on why engagement misses the mark for some groups and what health organisations can do to appropriately engage with a diverse range of consumers. We also hear from people who lead projects that successfully reach out into communities that rarely engage with health organisations.
3 June 6pm – 7pm
Value-based healthcare – What it means for all of us
What does the term “value-based health care” mean to you? It’s a term that is not well understood, and yet it’s a concept that is key to consumers getting the very best health outcomes physically, emotionally and culturally.
How can consumers be involved in making decisions that embed value-based health care in the health system? What can we do to give consumers the authority to challenge care that isn’t evidence-based?
In this final of the series, we are joined by leading thinkers in value-based health care and hear what it means to them, and their ideas for overcoming the barriers to making it a reality.